Posts Tagged ‘customer experience’

Be The Best Option

People have options in life. Whenever you buy a product or service, you choose what to buy, based on the issue you want resolved. Your clients are the same, they have choices. You may know that you are the best and obvious choice for them, but here’s the problem: all of your competitors know that…

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The Process is the Product – Customer Service

The process is the value, the brand and the outcome driver. The process is, in other words, the product. Effective business is managed with effective process, and it is in those steps and decisions that a business can find ways to stand out and be of value. This is true for all aspects of business,…

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Consultant Corner – What we can learn from Pizza

Lessons of Pizza: your resources do not dictate your outcomes. Don’t stress your weaknesses. 1.43 How can we be like pizza 2.32 Disregard your weaknesses 3.58 And a special tip… Find my profile and blog at www.rgbrizi.com My online Courses: How to Start a Business as a Freelance Consultant : http://bit.ly/udemyBC Effective Decision Making in…

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Why Do People Buy From You?

I ask this question of most of my clients when we start working together. Why you, and not the next guy? The answer will tell me what is important to the client. Then, as per my modus operandi,  I proceed to ask for proof, in order to test the assumptions made by the business owner.…

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What Happens After You Leave the Room?

And how can  you know? Defining your Solution is all about understanding that moment. You can hardly sell value to your clients if you don’t understand how their lives change thanks to your product or service. Almost all of my clients – whether for consulting work or training – request a work-through of Defining their…

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Professional Patois – Touch Base

To Touch Base “I will be in touch”. With an implication of “briefly”. It is a way to say that I will be contacting you, with nothing to urgent or in any case only for a quick moment. Actual Meaning A simple one for my American readers: the expression comes from baseball, where the action…

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Customer Service: Bespoke or Standard?

Both. Your clients want to feel that you take the time to understand them and their specific needs, but they also need consistency in dealing with you. They need to know who to contact and how, when to expect a response, and they have to have confidence that you can solve their problem or address…

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Customer Support vs Customer Service

Both matter. Keeping a focus on how the two differ, and then ensuring both are implemented in your business will enhance the relationships you have with clients, as well as improving your product or service offering. Customer Support Your client has a question about using your product. Or perhaps something isn’t working they way it…

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