Posts Tagged ‘My Articles’

Jinfo Article – Finding a balance between expert service and self-service

Subscription Required Jinfo’s popular “State of the industry” Community sessions were back for another year tackling some key challenges for 2019. I was given the pleasure of writing a summary: Finding a balance between expert service and self-service.  Two key areas were given prominence, including the tension between higher value expert work and self-service offerings…

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Jinfo Article – Balancing agile development with a waterfall strategy

Subscription Required Do you manage new initiatives as one large project that is planned, executed and then tested at the outcome? Or as a series of multiple mini-projects with shorter milestones and continuous re-design? Is there are right way and a wrong way? This is the subject I tackle in my latest Jinfo article, written…

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Jinfo Article – Benchmarking through the professional services and legal lens

As part of the Jinfo Research Focus “Benchmark information roles – Jinfo models of excellence”, I had the pleasure of co-presenting a Community session, alongside Catherine Dhanjal, Jinfo’s Head of Product. My write-up of the session is now live. [Subscription Required] Benchmarking through the professional services and legal lens Jinfo’s research highlights various methods of operations,…

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Jinfo Article – What problem does your information centre solve?

My latest article for Jinfo is now live [Subscription required]. Success in business is always about the value that you bring, whether that value is to your external clients, your internal users, your supervisors and directors, etc. In this article I discuss how Information Departments can define and prove value to their organizations. If you…

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Quoted: 10 Business Buzzwords It’s Time to Retire

(Photo: Gustavo Frazao/Shutterstock)

A big thank you to Meg Hall of Creative Kitsune and NCR Silver for using me as a source for their blog post: 10 Business Buzzwords It’s Time to Retire Following on my series of blog posts on effective messaging towards problem solving, and my ongoing series on buzzwords to avoid, Meg called me up…

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My Interview on the JC Style website

Thank you to my friend and business contact Claudia Valaperti for posting our brief interview on your website. Claudia is the founder and manager at Jewelry Color & Style, an online image consulting service specializing in your jewelry and accessory profile. She studied gemology in Switzerland and Canada and then moved to Zurich where she…

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My interview on PowerTalk15

Thank you Valerie Duggins for the great interview and Ires Alliston for organizing this month of PowerTalk15 Facebook live events. Here is my 15 minute interview with Valerie, where she asks me about what I do and how I work. I have two more sessions on December 6th and 14th, always 10AM. Valerie is a…

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Jinfo Article – The secret to self-service success

Subscription Required Thank you again Jinfo for publishing my piece on the evolution of online content services from newsletters, to platforms, to self-service solutions. As part of Jinfo’s Research Focus, “Define and manage value for current awareness“, this article looks at self-service tools and how information professionals can give their end-users a sense of control in the…

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