Hosted by the Leadership & Management Division of the Special Libraries Association, I am delighted to be presenting a new webinar: Solution-Driven Services.
Inspired by the move from “Library as a place” to “Library as a Service”, the webinar is applicable to operational teams who serve clients internally in their organization. We will review how you determine value and how you position your work as a high-level solution internally.
Register to join us on November 13, 2019 at 9:30 – 10:30 PT / 12:30 – 1:30pm ET / 5:30 – 6:30 GMT.
Success is not about what you do; success is about what you solve and how your solutions work for your clients. You bring value to your clients when you solve their problems. The challenge is that the client experiences your solution after your work is done.
Rebecca helps you come to grips with that dichotomy, and seize its richness. What are the implications for you, as an information professional, of the fact that your success relies on what happens to your clients after you have left, as a consequence of your solution?
This webinar guides you through building a process to understand your client solutions in their context and in their language so that you can truly be offering Information Solutions as a Service.