Strategy

Tradition is not a Strategy

In business, tradition is a terrible reason to do something. “That’s the way we’ve always done it” is not an effective evaluation of strategy. And don’t even get me started on “if it ain’t broke, don’t fix it”. (To summarize my view on this: always consider fixing it, there might be a better way to…

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Reading Room – Decision Making

Decision Making in business is a common subject of mine. This blog is about strategy, and strategy is about knowing how and when to make the right decisions. In addition, I have been quoted on the NCR Silver blog on this topic, and one of my Udemy courses is a framework for making group decisions…

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Practice Makes Perfect … Maybe

Roger Federer, the great tennis player, was not always the Roger Federer we know today. In his early competition years he was known to make unforced errors and throw tantrums at his own mistakes. As he tells it, he had a natural affinity for tennis. Many complicated decisions and techniques came easy to him, and…

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The Number One Rule of Product Descriptions

The first thing we know about our business is what we sell. As we develop our strategic plans, we also define the problem that we solve. Once we go to market, we are tasked with describing this in a way to attract the right attention, and in only a few sentences. Follow this rule to…

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People Are Your Growth Plan

Contrary to many headlines and Facebook posts: networking is neither dead nor useless. It probably is over-used and badly used. But it still remains an essential tool for business growth. I recently did a series of Consultant Corner videos about how to prepare and follow up for networking and meetings. Here I look at that…

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The Process is the Product – Customer Service

The process is the value, the brand and the outcome driver. The process is, in other words, the product. Effective business is managed with effective process, and it is in those steps and decisions that a business can find ways to stand out and be of value. This is true for all aspects of business,…

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Your Number One Priority in Business

On a recent flight, I finally paid attention to the welcome message telling me that my (and my fellow passengers’) safety was the airlines number one priority. Wait a second, I thought. Then how will you get me to destination? We all know that in many forms of transport, the safest option is usually to…

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Different is Good – or Italy vs France

Unique Value Proposition

The last month or so of posts all stemmed from considering Italian cooking and its similarities to good management. Italian food is common, popular, and often adapted to new locations and tastes. However, in Italy itself there are about half the number of Michelin-starred restaurants as there are in France. And Italy is ok with…

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How to Build Strong Goals

A couple of weeks ago we discussed managing with the correct balance of direction and freedom, and that to achieve this balance, a business needs a strong value statement and strong goals. If your people know where you are headed, they can use their own strengths and ideas to get you there. Having already shared…

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How to Build Strong Business Values

Values are all about self-reflection. The good news is: you have complete control over your corporate values. There are few things in business over which you can claim to have full control. But values is one of them and that makes it essential to your strategy. The bad news is: we often get lost in…

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