Strategy

Management versus Leadership

There is plenty of talk about management versus leadership, often pitting the two in opposition to one another. Generally the contrast is based on a leader being focused on inspiration, and a manager being focused on activities. I agree with these assessments, but I also believe both are necessary in a well-run company. Leaders and…

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Be The Best Option

People have options in life. Whenever you buy a product or service, you choose what to buy, based on the issue you want resolved. Your clients are the same, they have choices. You may know that you are the best and obvious choice for them, but here’s the problem: all of your competitors know that…

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Don’t Be Perfect: Be Valuable

Analysis Paralysis is a real and insidious. The problem grows because we tend to speak in terms of necessity: I need more information; I need more preparation; it has to be perfect. My suggestion to you today is that you focus not on being perfect, but rather on being valuable. What is Perfect? That is…

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Tradition is not a Strategy

In business, tradition is a terrible reason to do something. “That’s the way we’ve always done it” is not an effective evaluation of strategy. And don’t even get me started on “if it ain’t broke, don’t fix it”. (To summarize my view on this: always consider fixing it, there might be a better way to…

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Reading Room – Decision Making

Decision Making in business is a common subject of mine. This blog is about strategy, and strategy is about knowing how and when to make the right decisions. In addition, I have been quoted on the NCR Silver blog on this topic, and one of my Udemy courses is a framework for making group decisions…

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Practice Makes Perfect … Maybe

Roger Federer, the great tennis player, was not always the Roger Federer we know today. In his early competition years he was known to make unforced errors and throw tantrums at his own mistakes. As he tells it, he had a natural affinity for tennis. Many complicated decisions and techniques came easy to him, and…

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The Number One Rule of Product Descriptions

The first thing we know about our business is what we sell. As we develop our strategic plans, we also define the problem that we solve. Once we go to market, we are tasked with describing this in a way to attract the right attention, and in only a few sentences. Follow this rule to…

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People Are Your Growth Plan

Contrary to many headlines and Facebook posts: networking is neither dead nor useless. It probably is over-used and badly used. But it still remains an essential tool for business growth. I recently did a series of Consultant Corner videos about how to prepare and follow up for networking and meetings. Here I look at that…

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The Process is the Product – Customer Service

The process is the value, the brand and the outcome driver. The process is, in other words, the product. Effective business is managed with effective process, and it is in those steps and decisions that a business can find ways to stand out and be of value. This is true for all aspects of business,…

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Your Number One Priority in Business

On a recent flight, I finally paid attention to the welcome message telling me that my (and my fellow passengers’) safety was the airlines number one priority. Wait a second, I thought. Then how will you get me to destination? We all know that in many forms of transport, the safest option is usually to…

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