About Me

Jinfo Article – Finding a balance between expert service and self-service

Subscription Required Jinfo’s popular “State of the industry” Community sessions were back for another year tackling some key challenges for 2019. I was given the pleasure of writing a summary: Finding a balance between expert service and self-service.  Two key areas were given prominence, including the tension between higher value expert work and self-service offerings…

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My Udemy Courses

That’s right: I also have several online courses available for purchase on the Udemy platform. See below for a description of the current selection, and subscribe to my newsletter to be alerted when I add new courses. Effective Decision Making in Business How to Be a Successful Freelance Consultant Master your Meetings See all my…

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How I Work – Services

Ask 12 Italian grandmothers for their tomato sauce recipe, and you will get thirteen different answers. They will all use tomatoes, olive oil, basil… but the quantities will vary, as will the one special ingredient everyone has. Every business has to have a product, clients, good people, but the specific recipe is unique to each…

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Jinfo Article – Balancing agile development with a waterfall strategy

Subscription Required Do you manage new initiatives as one large project that is planned, executed and then tested at the outcome? Or as a series of multiple mini-projects with shorter milestones and continuous re-design? Is there are right way and a wrong way? This is the subject I tackle in my latest Jinfo article, written…

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Jinfo Article – Benchmarking through the professional services and legal lens

As part of the Jinfo Research Focus “Benchmark information roles – Jinfo models of excellence”, I had the pleasure of co-presenting a Community session, alongside Catherine Dhanjal, Jinfo’s Head of Product. My write-up of the session is now live. [Subscription Required] Benchmarking through the professional services and legal lens Jinfo’s research highlights various methods of operations,…

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How I Work – Archaeology

My work is about discovery. At university I studied classics, because by learning what came before I could learn what to do now. Analysis is even more intriguing with dead languages, as we were constantly challenged to consider different interpretations of the texts we were reading. And thus, to question everything, asking Why, How, and What…

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Rescue a CEO – Setting Goals

It is a pleasure to be once again quoted in the CEO Nation blog: Rescue a CEO. See the article 20 Entrepreneurs Explain How They Determine and Set Their Goals, and check out response number 16.

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The Sales Evangelist – My Interview about LinkedIn and Process

I had the great pleasure of being interviewed for Donald Kelly’s The Sales Evangelist podcast. Donald is a sales trainer and podcaster, host of the weekly The Sales Evangelist. We met at the JMI Conference in August, where we were both presenters, and shared a fun conversation about virtual networking. Here is the episode in…

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Quoted: How to Make Better Business Decisions

I am delighted to feature once again in the NCR Silver blog, courtesy of a writer Meg Hall. How to Make Better Business Decisions Seeing my online course: Effective Decision Making in Business, Meg and I had an exchange about how business owners and leaders can make their decisions impactful for the long term. Click…

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Jinfo Article – What problem does your information centre solve?

My latest article for Jinfo is now live [Subscription required]. Success in business is always about the value that you bring, whether that value is to your external clients, your internal users, your supervisors and directors, etc. In this article I discuss how Information Departments can define and prove value to their organizations. If you…

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